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Mac App Basic Troubleshooting

General troubleshooting steps to help with Mac app issues

Sheila avatar
Written by Sheila
Updated over 3 weeks ago

General Troubleshooting

  1. Uninstall the Speechify Mac App by following the steps below.

2. Reinstall or add the Speechify Mac App.

3. Give it another try!

Mac App Crash

Follow the instructions below to fix a Mac app crash issue:

  1. Delete the app from your MacBook.

  2. Press command + space

  3. Type 'Terminal' in the search spotlight

  4. Type the command defaults delete com.cliffweitzman.speechifydesktop3 in the terminal box as shown in the video here

  5. Reinstall the app using this link: https://speechify.com/text-to-speech-mac/

Disable VPN

If you're unable to access your premium subscription and you have a VPN enabled, it's likely due to a VPN. Please disable your VPN.

  • Open your VPN app

  • Find the option to disable it. Note that it varies depending on the VPN app. Once it is disabled, it will show Not Connected and you can try again and see if it works.

Need more help?
Feel free to email us at [email protected]. To help us assist you faster, please include full details of your concern and a screen recording, if available.

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